Refund Policy

1. Payment Verification Process

Every subscription payment submitted via UPI or direct bank transfer is verified against actual bank statement credit records.

2. Subscription Activation Timeline

Under normal operational hours, payments submitted with valid UTR numbers and clear screenshots are approved within 2 to 4 business hours.

3. Cancellation Policy

Because ParikshaMitra provides extensive digital question bank access immediately upon approval, activated subscriptions cannot be cancelled mid-term.

4. Refund Eligibility

Refunds are considered exclusively for duplicate transactions where a student was billed twice for the same plan due to a technical glitch.

5. Duplicate Payments

If you accidentally transfer funds twice for a single plan, submit both UTR receipts to support@parikshamitra.com within 48 hours for immediate reversal of the extra amount.

6. Failed or Incomplete Payments

If money is debited from your bank but does not credit our account, contact your issuing bank or UPI app with the bank reference number.

7. Rejected Payment Proofs

Payments rejected by admins due to mismatched amounts, wrong accounts, or invalid UTRs will state the explicit reason in your Payment History tab.

8. UTR Verification Requirements

A valid, 12-digit numeric UTR generated by NPCI is mandatory for Indian banking reconciliation.

9. Subscription Expiry and Renewal

Subscriptions do not auto-debit. Upon completion of your plan term, access simply reverts to free quota unless manually renewed.

10. Contact Procedure for Claims

To initiate a payment inquiry or duplicate refund, email support@parikshamitra.com with Subject: "Payment Inquiry - [Your Mobile Number] - [UTR Number]".